Photo of Rich Adams



To solve problems that involve everything from operations, all the way to front/back-end development. Particularly interested in high-availability systems, Amazon Web Services, and information security.



    • Ruby
    • PHP
    • HTML
    • CSS
    • SQL
    • Java
    • Bash Scripting
    • *nix CLI
    • JavaScript/jQuery
    • C++


  • Advanced knowledge of Amazon Web Services; holding multiple AWS certifications.
  • Primarily a Linux (Ubuntu) user, but also experienced with Windows and OSX.
  • Solid grasp of server ops, system architectures and information security best practices.
  • Good knowledge of design principles (typography, golden ratio, colour theory, etc).


Senior Engineer, Security & Incident Response


- Present

San Francisco, CA, USA

  • Incident Response Lead; Wrote and open-sourced the PagerDuty Incident Response Documentation. Provide ongoing training to both staff and customers on incident command.
  • Implemented SSH two-factor authentication across entire infrastructure, working with engineering teams to provide a pain-free two-factor experience utilising Yubikey devices.
  • Wrote and delivered technical security training for entire engineering division.

Senior Engineer, Operations



San Francisco, CA, USA

  • Responsible for automating and improving infrastructure, using Chef for configuration management.
  • Designed and wrote tools in Ruby to automate third-party application configurations.
  • Seamlessly transitioned AWS infrastructure from EC2-Classic to VPC, overhauled AWS accounts to follow latest security best practices, reduced AWS costs by over 30%, and wrote documentation.
  • Lead PagerDuty's major incident response process; Act as Incident Commander during major incidents, wrote extensive documentation, provide training, and built chat tooling.
  • Strong focus on security; Designed and delivered company-wide security training for all employees, wrote formal security incident response plan, overhauled public vulnerability reporting process, and wrote extensive documentation on security processes and best practices.
  • Spoke about PagerDuty's Failure Friday program at an Advanced AWS Meet-up in 2015.

Platform Lead, Server Engineering & Operations



San Francisco, CA, USA

  • Led the Server Engineering and Operations team for Global Professional Services at Gracenote's San Francisco office. Building products and tools for both internal initiatives and international clients such as Bang & Olufsen, NET Serviços, and Sony.
  • Responsibilities included designing and developing new back-end services, maintaining and expanding our AWS infrastructure, and providing mentorship to others on my team.
  • Provided continuous 24/7/365 primary on-call support for all server applications and systems.
  • Responsible for app/system security. Continually performed reviews to ensure compliance with InfoSec directives. Stayed up-to-date with latest vulnerabilities to proactively mitigate new threats.
  • Built a variety of proof-of-concept web prototypes to demonstrate Gracenote's latest APIs and technologies, which are used as sales demos at trade shows and conferences.
  • Managed team resources, and liaised with other teams to provide project scopings and deliverables.

Senior Systems Engineer, Mobile



San Francisco, CA, USA

  • Operations; Responsible for provisioning, maintaining and improving upon server infrastructure, split between physical data centres and AWS. Also provided 24/7/365 on-call support.
  • Wrote scripts/tools to fully automate application deployment, configuration, self-repairing, and monitoring. Experience with F5 BIG-IP and Synology hardware, and VMWare ESXi.
  • Amazon Web Services; As a passionate advocate of AWS within Gracenote, I migrated my department from a physical data centre environment to AWS. I also designed, built, and deployed a multitude applications utilizing almost all of the AWS stack (Including EC2, R53, S3, RDS, DynamoDB, SQS, IAM, and EMR), focussing on high-availability, fault tolerance, and auto-scaling.
  • Back-end Engineering; Migrated applications from monolithic to service-oriented architecture.
  • Built several stand-alone applications from the ground up, including a service framework, event logging system, “big data” (10TB+) analytics platform, and various content management tools.
  • Designed and built the PHP services/APIs that support some of Gracenote's mobile applications, such as MusicID and HABU. Also wrote extensive documentation, unit tests, and tools for all apps.
  • Front-end Engineering; Wrote a variety of highly-interactive media applications, games, demos, and websites using HTML5/CSS/JavaScript, for clients including Sony, Rhapsody, NTT, and Nissan.

Systems Engineer, Mobile



San Francisco, CA, USA

  • Operations; Administered application/database servers and MySQL (incl. performance optimisation and replication). Configured VMs and load balancers. Monitored all production systems.
  • Responsible for migrating existing services from a single data center to a co-located environment.
  • Wrote and maintained extensive documentation on the applications and system architecture.
  • Data Centre Experience; Performed various hardware upgrades and racked/cabled new servers.

Software Development Engineer, Airline IT

Amadeus Services Ltd.


London, UK

  • Senior C++ developer on the Baggage Team for Departure Control Systems.
  • Responsible for design and development of a new baggage messaging framework, interacting with sortation, reconciliation, tracking and security/screening systems. This resulted in faster and easier to maintain code, compatibility with more baggage systems, and fewer corrupted messages.
  • Heavily involved in airline cut-overs, ranging from small/domestic to large/international airlines.
  • Constructed a variety of internal monitoring/investigative tools using Java and PHP, in my spare time; and maintained other internal tools written in Perl, Python and Ruby. My tools were used by dev and support teams, and became the preferred method of investigating baggage issues.
  • Attended airline face-to-face meetings as the Amadeus baggage systems expert.
  • Primary and secondary production on-call as needed, resolving production issues in real-time.
  • Acting manager of the Baggage Team during manager absence, and for a 12 week transition period.

Web Developer



York, UK

  • Designed and developed several small to medium websites for a variety of clients over a 4 year period using HTML/CSS and PHP/MySQL, including deployment and ongoing maintenance.
  • Specialised in cross-browser compatibility, accessibility and W3C standards compliant code.


Amazon Web Services, AWS

  • AWS Certified DevOps Engineer (Professional)
  • AWS Certified Solutions Architect (Associate)
  • AWS Certified SysOps Administrator (Associate)
  • AWS Cerfified Developer (Associate)

Federal Emergency Management Agency, FEMA

  • Incident Command System (IS-100.b, IS-200.b)
  • National Incident Management System (IS-700.a, IS-702.a, IS-703.a)
  • Community Emergency Response Teams (IS-315, IS-317)


Master of Engineering (Hons) in Computer Systems and Software Engineering

University of York, England (2003 - 2007)

Final Year Research Project (Awarded Grade A)

"Music Recommendation using Collaborative Filtering with Similarity Fusion" Download Report

Developed a custom music recommendation engine and a visualizer tool, where users were able to adjust their similarity data in real-time in order to explore their recommendation graph.